FAQs
Q: Do your garments fit correctly in each height range?
Yes, we conduct regular tests on our garments using bodies of varying sizes and heights within each height range to guarantee that the garments fit and are graded accurately.
However, please be aware of your body proportions as we cannot be held responsible if the garment does not fit you in your height range due to your unique body proportions. For example, you maybe 1.49m/ 4f 11" and have a long torso and arms where Petite clothing (tops & fitted dresses) may be suitable for you and shorter legs where extra-petite trousers may fit you better.
It is essential to know your correct height, not including your hair height and wearing shoes when measuring yourself. We cannot be held liable for inaccurate clothing sizes if you think you are taller or shorter than you are.
View our petite clothing size guide.
Q: Is the length of the garments the only difference between height ranges extra-petite & petite?
No. The length of the garments is the biggest difference. However, all the garment measurements are modified for their respective height range, such as neck to waist, armhole, shoulder width, sleeve length, inseams, etc.
Q: Can I return a pre-order item?
Yes. After receiving your garment, you can return it within 14 days.
Please read more about our pre-order and return policy.
Q: Why is the pre-order timeframe so long?
The House of Arti produces a limited number of units for selected styles per collection. The pre-order threshold gives us an indication of how many units to order per style. This approach helps us reduce garment waste, and we only reproduce items that are guaranteed to sell out. The estimated pre-order timeframe is approximately 4-8 weeks, which is the best possible timeframe given to us by our manufacturers for the garments to be shipped out to you. We truly appreciate your patience in waiting for our unique pieces that are only available to a few petite/ shorter women around the world.
Q: Do you offer international shipping?
Yes we offer international shipping, however, we do not offer shipping services to countries that are currently located in war zone areas, the European Union, and the Northern Ireland.
View our shipping policy.
For further enquiries, please email us at online@house-of-arti.com