FAQs

Q: WHERE ARE YOUR GARMENTS MADE?

Our petite clothing line is sourced from various locations around the world, including China, Spain, Italy, and India, depending on the specific textile or craft we require. Our top priority is to work with skilled artisans and manufacturers who uphold ethical standards in their respective fields. They also assist us in sourcing the finest sustainable textiles from different parts of the world.



Q: DO YOUR GARMENTS FIT CORRECTLY IN EACH HEIGHT RANGE? 

Yes, we conduct regular tests on our garments using bodies of varying sizes and heights within each height range to guarantee that the garments fit and are graded accurately. 

However, please be aware of your body proportions as we cannot be held responsible if the garment does not fit you in your height range due to your unique body proportions. For example, you may have a short torso and arms where Range A clothing (shirts and blouses) may be suitable for you and longer legs where Range B trousers may fit you better.

It is essential to know your correct height, not including your hair height and wearing shoes when measuring yourself. We cannot be held liable for inaccurate clothing sizes if you think you are taller or shorter than you are.

View our petite clothing size guide.

 

 

Q: WHY ARE YOUR GARMENTS SO EXPENSIVE? 

At House of Arti, we prioritise quality and fit above everything else.

Our garments are beautifully made by skilled artisans who understand quality and our unique sizing requirements. Secondly, we value sustainable textiles and ethical manufacturing methods, ensuring that everyone involved in the process is paid fairly.

Lastly, we have developed custom garment blocks that only our skilled manufacturing teams can understand. These unique blocks allow our customers to shop for garments based on their size and height range.



Q: CAN I RETURN A PRE-ORDER ITEM? 

Yes. After receiving your garment, you can return it within 14 days. 

Please read more about our pre-order and return policy.



Q: WHY IS THE PRE-ORDER TIMEFRAME SO LONG? 

The House of Arti is a fairly new petite clothing brand that produces a limited number of units for selected styles per collection. The pre-order threshold gives us an indication of how many units to order per style. This approach helps us reduce garment waste, and we only reproduce items that are guaranteed to sell out. The estimated pre-order timeframe is approximately 4-8 weeks, which is the best possible timeframe given to us by our manufacturers for the garments to be shipped out to you. We truly appreciate your patience in waiting for our unique pieces that are only available to a few petite/ shorter women around the world.



Q: DO YOU OFFER INTERNATIONAL SHIPPING? 

Yes, our products are shipped worldwide for free. However, we do not offer shipping services to countries that are currently located in war zone areas.

View our shipping policy.

 

For further enquiries, please email us at online@house-of-arti.com