Privacy Policy

The House of Arti values the protection of your personal information and takes it very seriously. We have implemented strict policies and security measures to safeguard the data you provide us with. This privacy policy has been created to help you understand how we handle your personal information as a customer and to ensure that all processing is carried out by the General Data Protection Regulation and other applicable data protection laws. It also outlines your rights and how you can enforce them. By purchasing or using our products and services, you acknowledge that you have read, understood and agree to the content of this privacy policy.

This privacy policy applies to the following types of customers:
- Online customers (customers who shop online)
- Website users

WHO IS RESPONSIBLE FOR CONTROLLING YOUR DATA?

House of Arti, a South African company, is responsible for controlling your data. Other companies affiliated with House of Arti, as well as selected suppliers, may process your data on behalf of House of Arti, by our instructions.

ONLINE CUSTOMERS 

When you make a purchase at the House of Arti's website, your personal information such as name, email, phone number, shipping and billing addresses will be used to process your order. This information will also be used for handling returns, exchanges, and complaints, and for communication regarding any questions or comments you may have about the product(s). Additionally, your phone number will be used to send you a text message when the product(s) are ready for pick-up. The processing of this data is based on the need to fulfil the House of Arti's contractual obligations towards you.

Your purchase history will also be saved to facilitate the management of returns, exchanges, and complaints, and for communication regarding any questions or comments you may have about the product(s). This processing is based on a balancing of interests, where the House of Arti's legitimate interest is to facilitate the administration of returns, exchanges, and complaints.

Information about returns will be stored for accounting purposes, which is based on the House of Arti's legal obligations.

Your email address may also be used for direct marketing purposes, such as letting you know about new products, special events, or promotions. This processing is based on a balance of interests, where House of Arti's legitimate interest is to market its products to existing customers.

Payments made for purchases on House of Arti's website are processed by a third-party payment service, which is responsible for credit card information and other payment-related information. House of Arti will not collect or store any payment information.

WEBSITE USERS

When you visit www.house-of-arti.com, we may use your IP address to determine your location in the world. This is done to gather statistical data that helps us improve our website. We process your IP address based on our legitimate interest in enhancing our services through the use of visitor statistics.

Please note that your IP address does not directly identify you as an individual. However, in some cases, we may cross-reference your IP address with other available information to identify you. We assure you that we will not attempt to identify you as a website user.

DO WE SHARE YOUR INFORMATION WITH OTHERS?

At the House of Arti, we take the privacy of our customers very seriously. We do not sell or rent any of our customer’s data to any other entity.

However, we may share your data with our affiliated companies. Additionally, we may share your data with selected suppliers who perform functions on our behalf such as packing and delivery of orders, processing payments, carrying out promotional services or data management, website maintenance, analysing interaction with send-outs, distributing emails, sending our newsletter, providing client communications and managing our customer database.

Please note that the personal data you provide to us may be processed by these third parties, solely on behalf of the House of Arti and by our instructions as the data processor. We do not authorise any of our suppliers to make any other use of your data.

HOW LONG DO WE KEEP YOUR DATA?

Despite anything to the contrary stated in this policy, the House of Arti retains the right to keep and process your data to the extent necessary to fulfil our contractual obligations to you. We are also required to process your data by law or to defend ourselves in a dispute, prevent fraud or abuse, or enforce our Terms and Conditions.

ONLINE CUSTOMERS 

Please note that your email may be stored for direct marketing purposes for up to 12 months from the date of your last purchase, but you have the right to opt out at any time. After this period, your email will be deleted.

We will keep a record of your purchase history, including your name, contact information, and purchase data, during the return and exchange period. This information will be used for the sole purpose of administering returns and exchanges.

If you make a complaint, we may save your data to the extent necessary to handle the complaint. We may also keep the complaint information for the remaining period during which you are entitled to make a complaint, to prevent a customer from filing two complaints and being compensated twice for the same defect.

For accounting purposes, information regarding returns will be stored as long as legally required under applicable law.

RIGHT TO ERASURE 

Please note that you may request the erasure of your data or the restriction of our processing of your data under certain circumstances, which are as follows:

- When your data is no longer required for the primary purpose for which it was collected.
- When the processing of your data is based on your consent, and you have withdrawn your consent, and there is no other legal basis for processing your data.
- When the processing of your data is based on a legitimate interest legal basis, and you object to such processing, and there is no overriding legitimate ground for our processing.
- When you have objected to our processing of your data for direct marketing purposes.
- When your data has been unlawfully processed.
- When the personal data must be erased for compliance with a legal obligation that applies to us.
- When the personal data collected concerns a child (under 13 years of age) about the offer of information society services.

HOW DO I UNSUBSCRIBE FROM HOUSE OF ARTI'S EMAILS AND NEWSLETTERS?

If you do not want to receive our newsletters or other emails anymore, you can unsubscribe by using the unsubscribe link provided in the particular communication. This unsubscribe link can be found in all newsletters and other emails. Alternatively, you may contact us at online@house-of-arti.com.

CHILDREN'S PRIVACY AND LEGAL PURCHASE AGE 

The House of Arti has a policy of not collecting personal information from individuals who are under the age of eighteen (18). If you are under the age of eighteen (18), we require you to obtain the consent of your parents or guardians before making any purchases or providing any personal data to us through www.house-of-arti.com.

COOKIES

A cookie is a small piece of data that is downloaded to your computer or device when you visit our website. We use various types of cookies, such as functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences, such as login and region selection. This means that you don't have to enter this information each time you return to the site or switch between pages. Cookies also help us gather information about how people use the website, such as whether they are first-time or frequent visitors.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. However, please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, you can refer to your browser's help file or visit sites like www.allaboutcookies.org.

Please note that blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.

MODIFICATIONS 

The House of Arti may occasionally update our privacy policy or practices. Please ensure to read it occasionally. 

Last updated: March 2024

Contact email: online@house-of-arti.com