Privacy Policy
At House of Arti, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit www.house-of-arti.com or purchase from us.
By using our website or placing an order, you agree to the practices outlined in this Privacy Policy.
Information We Collect
When you place an order or interact with our website, we may collect personal information including your name, email address, phone number, billing and shipping address, purchase history, and any information you choose to provide when contacting us.
We also collect limited technical information, such as your IP address and browser information, to help us improve the performance and security of our website.
How We Use Your Information
We use your information to process and deliver your orders, provide customer support, manage returns and exchanges, communicate with you about your purchase, improve our website, comply with legal obligations, and, where permitted, send you updates about new collections, products, and events.
We only collect information that is necessary to provide our services and improve your experience with House of Arti.
Sharing Your Information
House of Arti does not sell or rent your personal information.
To operate our business, we may share your information with carefully selected service providers who assist us with payment processing, order fulfilment, shipping, website hosting, email communications, and analytics. These providers process your information only on our behalf and only for the services they provide to House of Arti.
Marketing Communications
If you subscribe to our newsletter or make a purchase, we may occasionally send you updates about new collections, exclusive releases, and special announcements.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting our Client Services team.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyse website performance, and help us understand how visitors use our website.
Most web browsers automatically accept cookies, but you may choose to disable them through your browser settings. Please note that doing so may affect certain features of our website.
Your Privacy Rights
You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information where legally permitted.
To exercise any of these rights, please contact our Client Services team using the details below.
Data Security
House of Arti takes the protection of your personal information seriously. We use trusted technology partners and appropriate security measures to help protect your information from unauthorised access, misuse, or disclosure.
While no online system can guarantee absolute security, we continually work to safeguard the information entrusted to us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations. Any updates will be published on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact our Client Services team.
House of Arti
South Africa
Email: online@house-of-arti.com