Returns & Exchanges

Returns

Full-price items may be returned within 14 days of delivery. All returns must be shipped to our warehouse in South Africa. Items must be returned in their original condition, unworn, unused and unwashed, with all original tags and packaging intact.
  • Sale items are final sale and cannot be returned or refunded unless faulty.
  • A ZAR 200 return fee (approx. USD 12) will be deducted from your refund.
  • Original shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer.

How to Return

To make a return, please visit our Return Portal.
  • You will need the email address used at checkout and the order number.  
  • Select the return item(s) in the Return Portal.
  • Pack the item securely using the original packaging your order arrived in.
  • Once your return has been registered, the return address will be sent to your email.
  • Ship your return to the address provided.

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time for the funds to appear.

Exchanges

We do not offer direct exchanges. To request a different size or colour, please register a return and place a new order through our online store.

Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please get in touch with Client Services within 14 days of delivery with your order number and photographs of the item.

E-Gift Cards

House of Arti E-Gift Cards are non-refundable and valid for three years from the date of purchase. You can redeem them exclusively at house-of-arti.com.